Latest posts
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Voice AI in India’s BPM sector: what the Nasscom-Krisp report really shows
Nasscom and Krisp say India’s voice AI market is moving from pilots to production, with 61% reporting over 20% cost cuts. Independent Indic speech benchmarks show why the multilingual claim is harder than it sounds.
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Usage-Based Revenue: What 8×8’s AI Pivot Really Costs
8×8’s usage-based revenue grew more than 70% year on year and now makes up about 23% of service revenue. It also carries a lower gross margin, and 8×8’s own model walks margin toward the low 50s by 2030.
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Headless Observability: What New Relic’s Ground Truth CLI Really Changes
New Relic has launched Ground Truth CLI, bringing observability into the terminal for developers and AI agents under the banner of “headless observability.” The tool is a limited preview, and Datadog and Grafana already ship rival CLIs.
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Customs Duty Payment: What DBS’s ICEGATE 2.0 Move Really Adds
DBS Bank India has added customs duty payment to DBS IDEAL through ICEGATE 2.0, completing a GST–direct tax–customs sequence. The “only wholly owned subsidiary” claim rests on a two-bank field, and two of the three headline taxes were abolished in 2017.
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AI filmmaking: what IICT and YouTube’s first four films really show
IICT and YouTube have released the first four films from their Create with AI programme, made with Google’s Gemini and Flow. The films are a milestone. The story is the state-backed AVGC-XR mission behind them, and the productivity claim the release borrows from a global study.
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New Relic: AI Observability Meets the Cost Wall
New Relic has launched Infrastructure 360, a new interface for correlating cloud configuration changes with incidents. The problem is real, but the “half of outages” statistic it leads with has been overtaken — and the observability market has turned into a cost problem.
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Content provenance: can AI be trained on licensed culture?
Eros Innovation and Innovate UK Business Connect are funding content provenance tools for cultural AI. The question is real and now regulated by the EU AI Act. The sponsor’s headline claim — a $3bn “independently valued” dataset — is weaker than it sounds.
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Frontline workforce: the compliance squeeze behind Chai Point’s HR overhaul
Chai Point’s 5X HR bandwidth claim is really about doing more with fewer people. The bigger story is India’s frontline workforce, which the new Labour Codes have just made an audit-and-records problem as much as a staffing one.
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Software supply chain: GitLab’s governed factory for AI-written code
GitLab announced a governed software factory to police the software supply chain and the code AI agents write. Independent evidence shows both problems are real and worsening. The catch is that most of the launch is pre-GA, and its headline security flows need an Anthropic model most buyers cannot access.
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Agentic ERP: SAP’s Autonomous Enterprise meets the evidence
SAP shipped agents into finance, procurement and supply chain at SAP Connect, and put 110,000 of its own staff on the new Joule Work interface. The launch is real. The evidence on agentic ERP says the hard part is not building the agents — it is proving them.